Privacy Policy
Effective Date: 11/02/2022
Fluffies Hot Chicken ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with us, whether through our website, mobile app, in-store, or other online platforms. By accessing or using our services, you agree to this Privacy Policy.
1. Information We Collect
We collect information to provide you with the best possible experience. This includes:
a. Personal Information
• Name
• Email address
• Phone number
• Payment details (processed securely via third-party providers)
• Delivery and billing addresses
• Loyalty or rewards program information (if applicable)
b. Order and Transaction Data
• Items purchased
• Order preferences and history
• Payment details (via secure payment processors)
c. Usage Data
• Device information (e.g., type, operating system, browser)
• IP address
• Geolocation data (with your consent)
• Website or app interaction data (pages visited, clicks, preferences)
d. Cookies and Tracking Technologies
• Cookies to improve website/app performance and user experience.
• Tools to track app/website analytics and marketing performance.
2. How We Use Your Information
We use your information to:
• Fulfill Orders: Process payments, prepare, and deliver your food.
• Improve Services: Enhance user experience on our website, app, and in-store.
• Marketing Communications: Send promotions, special offers, and updates (only with your consent).
• Customer Support: Address your questions, complaints, and feedback.
• Personalization: Recommend menu items and offers based on your preferences.
• Legal Compliance: Adhere to laws and regulations, including tax or auditing requirements.
3. How We Share Your Information
We respect your privacy and do not sell your data. We may share your information with:
• Service Providers: Payment processors, delivery partners, and analytics providers.
• Marketing Partners: Platforms to help us deliver promotions or advertisements.
• Legal Authorities: When required by law or to protect our legal rights.
• Business Transactions: In the case of mergers, acquisitions, or asset sales.
4. Cookies and Analytics
We use cookies and similar technologies to:
• Improve functionality on our website and app.
• Track user behavior for analytics and service optimization.
• Deliver targeted marketing campaigns.
You can manage cookie preferences in your browser or app settings.
5. Your Rights and Choices
Depending on your location, you may have rights such as:
• Accessing Your Data: Request a copy of the personal data we store.
• Correcting Your Data: Fix inaccuracies in your information.
• Deleting Your Data: Request deletion of your personal data (where legally permitted).
• Marketing Preferences: Opt out of promotional communications.
To exercise these rights, contact us at Info@fluffieshoychicken.com.
6. Data Security
We prioritize data security and use industry-standard measures to protect your information. However, no method of transmission over the internet or electronic storage is completely secure.
7. Children's Privacy
Fluffies Hot Chicken services are not directed to children under 13. We do not knowingly collect personal data from children.
8. Third-Party Links
Our website and app may include links to third-party websites or services. We are not responsible for their privacy practices. Please review their policies before sharing information.
9. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our practices or legal obligations. Updates will be posted on our website or app with the new effective date. Continued use of our services indicates your acceptance of the updated policy.
10. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us:
Fluffies Hot Chicken Email: Info@fluffieshotchicken.com
Website: www.fluffieshotchicken.com
Address: 252 S Summit Avenue Hackensack, NJ, 07601